Infrastructure

Facilities based provider: As a hosted VOIP company, Interlink owns its infrastructure and is not dependent on third party providers that can reduce reliability and compress margins.

• The company owns a nation wide microwave backbone network in Venezuela, with a Network Operational Center in Caracas Venezuela.
• The company has microwave frequency spectrum licenses for the network is operates in Venezuela
• The company owns a WiFi/WiMax network that covers more than 90 percent of the city of Barranquilla, Colombia, with a WiMax radio backhaul, and Network Operational Center in the City Of Barranquilla.
• The company owns the frequency spectrum licenses for the WiMax backhaul in Colombia.
• The Company owns a class 5 TDM, H323, and VoIP Switching Center with a 30 ft. dish, Satellite Earth Station, and Network Operations Center in North Miami Beach, Florida. The Satellite earth station provides communications and data access to remote areas of the world.
  
  Reliability and Scalability
  With our three Network Operations Centers (NOC’s) located in three distinct countries, each with power backup, we are able to attain the five 9's of reliability (99.999% uptime).
  
  To insure against network downtime due to the physical failure or operational overloading of one of our servers in any one facility, we maintain redundant servers, which operate as a cluster, at each network operations center. Server operations are load-balanced. Unresponsive servers are prevented from paralyzing network operations. This entire system can roll over from one NOC to another in case of single NOC failure. In the case a communications link between NOC’s is a point of failure, then the NOC that is isolated, will continue to work in autonomous mode until such time as the primary link is reestablished. Once reestablishment of the link between NOC’s is realized, the billing systems will replicate their data bases with each other, thus assuring backup integrity.
  
  Physical Security and Environmental Element Protection
  Our facilities have extensive security including:
• Centrally located, 24x7 manned Command Center to monitor cameras;
• Guarded access to all facilities including building entrances and roof area.
  
  We have accounted for a number of emergency situations as follows:
• We have environmental sensors (e.g., for temperature, smoke, humidity, and fuel) to notify InterLink and mobilize rescue;
• We have 168- hours of back-up power generation and redundant electrical feeds;

Network Security
InterLink’s has taken measures to minimize the efficacy of Denial of Service attacks, to inter-provider routing corruption, and to deter unauthorized traffic. All administration of InterLink’s servers occurs over encrypted connections only by authorized technicians.

Call Fraud Detection
Encrypted caller authentication significantly reduces the possibility of call fraud. We have processes in place to examine statistical anomalies in billing processes. Moreover, end users can self-police their billing records via our web-based account management system.

Web based Services
Our web site forms the “face” of InterLink to our customers and partners and our primary means of holding costs in check by automating business processes. Some of those business processes will include:

Retail Customer Prospecting : business and residential customers can learn more about InterLink's rates and features as well as the prerequisites for our service. In geographic regions where we have partnerships with HSD access network operators, we can funnel installation requests to HSD network operators.

Retail Customer Support: business and residential customers have real-time access to their billing records, the ability to change their account configuration (i.e. call forwarding), the ability to add or subtract service features, the ability to see a history of incoming and outgoing calls, the ability to manage their voice mail, and the ability to troubleshoot common problems. Business customers have enterprise administration tools to add or subtract users and telephone lines and numbers. All customers have the ability to file a trouble ticket with customer support.

Wholesale Customer Support: wholesale customers have the ability to manage their end users’ accounts and to monitor their total volume.

Procurement: supply chain partners can monitor CPE equipment forecasts so as to better facilitate JIT ordering.

Competitive Edges Based on Technical Advantages
InterLink is singularly focused on the Latin American market. It possesses all the competitive edges that broadband telephony providers have over incumbent telecommunication companies.

Our least cost routing (“LCR”) auctioning network.
Interlink has negotiated some of the lowest prices to terminate its traffic in the world, while maintaining high quality. Nevertheless we realize that routes do fail even if it is via one of the big telephone operators. Therefore, we have established several toll- grade price competitive voice quality routes to our “most contracted” destinations. In case of failure or even degradation in quality, our system will automatically switch to another route, while maintaining the primary goal of connecting to least costly route available. When the primary route is once again in service, the route will automatically switch back.